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Quality Assurance For
Customer Service Teams

Analyze, Coach, and Measure the Quality of
Customer Interactions Across Chat, Email and
Phone. All in one place.
Request a Demo NowStart your 14-Day Free Trial

Still using spreadsheets for quality assurance?

At PlayVox, we believe it’s possible to run a call center operation without the need to use dozens of spreadsheets or multiple platforms and softwares. We have created a smarter, easier and enjoyable approach to customer service quality assurance.
Start your 14-Day Free Trial

Quality Assurance For
Support Teams

Analyze, Coach, and Measure the Quality of
Customer Interactions Across Chat, Email and
Phone. All in one place.

¿Still using spreadsheets for quality assurance?

At PlayVox, we believe that it’s possible to run a call center operation without the need to use dozens of spreadsheets or multiple platforms and softwares. We believe in a holistic and unified approach to manage a call center workforce.
No spreadsheets at your call center.
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Stories worth sharing

“Previously, our measurements of customer satisfaction weren’t streamlined with the QA program. PlayVox has helped us to see a correlation between the two, and easily identify trends and opportunities for improvement that we can act upon to ensure our customers have the best experience possible.”
-Amanda James, Manager of Executive Escalations | Upwork
Read more
Upwork uses PlayVox to drive service quality and customer satisfaction

The world’s best companies use PlayVox to improve service quality and customer experience

Trusted by leading brands worldwide.

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Choose one of the following integrations to synchronize your users and customer interactions

See all integrations

Extend your QA program with unique
features and add-ons

Quality

Evaluate agent-to-customer interac-tions across multiple channels; Calls, Emails, Live Chat or Social Media.

Learning

Distribute content in minutes, create courses and quizzes to assess knowledge and keep your employees engaged with social and collaborative learning.

Performance

Agent and team leaders performance is pulled into one easy-to-use interface. It's displayed so that call center staff and executives can easily see how they're performing, and how they can improve.

Coaching

Target skills development to ensure your people are consistently up-to-date. Deliver customizable coaching forms and dynamic goals straight to the frontline.

Rewards

Send digital gift cards to recognize employee accomplishments. Motivate your sales and service teams with over 240 consumer brands including Amazon, Starbucks, Nike, Target and others. Total fulfillment of credit distribution and redemption.

Recognition

Transform your employees into an engaged community, aligned and focused on providing great customer experiences. Share victories using customized badges and karma points.

VoC

Collect and share customer feedback directly to agents to motivate and  drive performance to improve the customer experience.

Analytics

Analyze performance, training, coaching, quality, employee engagement and customer experience data in one place.

Team Communications

Allowing agents and team leaders to connect, engage and work efficiently across the organization to drive better customer experiences.

Business impact

Get Started

Request a DemoGet a free account
P: 1 (415) 854 - 3801
E: support@playvox.com - sales@playvox.com
A: 440 N. Wolfe Rd, Sunnyvale, CA 9408

Still have questions?

1 (415) 854-3801
1 (415) 854 - 3801