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How to Manage a Multigenerational Team in Your Contact Center

The Ultimate Guide to Communication, Training, and Motivation Across Age Groups

Managing a team representing a wide range of ages can be challenging. Regardless of which generations you’re working with, your employees want the same thing: to feel understood, valued, and important to your company. 

How to Manage a Multigenerational Team in Your Contact Center

What’s Inside

  • what each generation wants in the workplace
  • how workplace communication varies across generations
  • how to train different generational groups
  • what motivates each generation in the workplace