Playvox Website Privacy Policy

Last Updated December 2023

Thank you for taking the time to read our website usage privacy policy. At Playvox (“we”, or “us”), your privacy is of the utmost importance. We want you to be fully informed about our website usage practice regarding the information we collect, how it is used, shared, and protected, and the choices you have with it and explain the privacy and data practices at Playvox.

TThis privacy policy sets out how we collect, use, process, store, share and disclose Personal Information based on usage of our website (https://www.playvox.com/) (the “Website”). This policy does not address the information practices associated with our Software or Services. To learn more about our Software or Services privacy practices, please visit the Playvox Services Privacy Notice.

By accessing and using our Website you freely and expressly consent to the collection, use, processing, storage and disclosure of your personal information as set out in this Privacy Policy.

1. TYPES OF PERSONAL INFORMATION WE COLLECT

Information you provide directly to us:
- Information from your inquiries into our services, or how you otherwise indicate you may be interested in our services, which may include providing us with your name, work email, phone number, company name, position title, website, social media links, and time zone.
- Our website offers you the ability to interact with us by signing up for email communications, downloading content, registering for webinars or events, and through community forums.
- Information when you use our interactive Chatbox, which may include providing your contact information.
Information we automatically collect during your visit to our Website:
- Website metadata and analytics, including IP address, device information, date/time of visits, new or returning visits, products viewed, page response times, URL clickstreams, how long you stay on our pages, what you do on those pages.
- We may use cookies, beacons, pixel tags, and other similar technologies to collect additional information automatically as you interact with the Services, to personalize your experience with our Services, and to measure the performance of our advertising and marketing efforts. Learn more about our cookie uses below.
Information from third parties:
- When you interact with our accounts on a social media platform, we may collect certain information that you or the platform make available to us such as Website metadata analytics (above), your social media account ID, your social media ‘likes’, click-throughs to our Website, or custom interactions.
- We may also engage third parties to provide additional information about business professionals who are interested in our services, engage with our website, or interact with us on social media.

Our Website is designed for business professionals. We do not intentionally collect any personal information from minors under the age of 18. If you believe we have obtained personal information associated with children, please contact us at privacy@playvox.com and we will delete it.

2. How We Use Your Information

With your consent, we use the personal information we collect for the following purposes:

To provide and assess our own services,
To solicit new customers with advertising and marketing,
To provide customer support or to respond to your inquiries,
To improve our products, website, and other services,
To comply with our agreements or policies,
For other business and legal purposes, such as to detect and prevent fraud, to collect amounts owing to us, and to maintain business records.

3. How We Disclose Your Personal Information

We may disclose your information with your consent. We may also share your information with our corporate affiliates, as well as vendors or service providers who:

Help us communicate with you;
Manage and optimize our Website and services;
Interact through our chatbot, which includes disclosure of the communications with our service provider, Drift. The contents of the communications will not be used for any purpose other than to support Playvox, but are also subject to Drift’s applicable terms of use, privacy and security policies which can be found here.
Provide marketing and advertising services (see ‘Use Of Cookies And Tracking Technologies’ for more information on your choices with these services).

In addition:

We may share your personal information in order to:
- Protect the legal rights of our company, our employees, our agents, and our affiliates;
- Protect the safety and security of our customers or Website visitors;
- Detect and protect against fraud; and
- Comply with law or legal process.
We may share your personal information as part of a business transition.
- We may also share your personal information with prospective purchasers exclusively to evaluate the proposed transaction; and
- We may also share your personal information with another company that buys the assets or stock of Arcaris, Inc. That company may use and disclose personal information for purposes similar to those described in this Privacy Policy.
Our Website may contain links to other websites or services. We do not exercise control over the information you automatically provide by clicking an external link from our website, or is collected by these third party websites. We encourage you to read the privacy policies or statements of the other websites you visit.
We may share de-identified, aggregate, or anonymous information for any purpose. This means that the information we share does not identify specific individuals, or is combined with other data to protect your privacy in compliance with relevant data privacy laws.

4. Your Privacy Choices

You have the right to exercise the following choices with our use of your personal information:

Access the personal information we maintain about you.
Delete the personal information we maintain about you.
Correct inaccurate personal information we maintain about you
Opt out of certain uses of your personal information, notably:

Email marketing – unsubscribe to our email list by clicking the unsubscribe link at the bottom of marketing emails.
Tailored or interest-based advertising using third party cookies – refer to the ‘Use of Cookies and Tracking Technologies’ section below to learn how to opt out of these types of ads.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

You can exercise these rights by contacting us at privacy@playvox.com.

If you are a current or former employee of one of our enterprise Customers, and you would like to fulfill your rights to the personal information we maintain about you on behalf of our Customer, please contact a representative of that Customer rather than email us with your request. We can not provide personal information about a specific individual on behalf of a Customer without their express written instructions.

5. Use Of Cookies And Tracking Technologies

Like many companies, we use cookies, pixels, web beacons, and other tracking technologies to collect information about your browsing activities, your interactions with our websites, and to serve tailored ads. There are a number of ways to opt out of having your online activity and device data collected through these services, which we summarize below:

Opting out of cookie use in our Cookie Preferences. You can opt out of cookies via our cookie preferences center by clicking on the ‘Do Not Sell or Share My Personal Information’ link on our website footer.
Blocking Cookies In Your Browser. Most browsers let you remove or reject cookies, including cookies used for interest-based advertising. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.
Advertising Industry Opt-Out Tools. You can also use these opt-out options to limit use of your information for interest-based advertising online or in apps by visiting http://optout.aboutads.info for U.S. residents, and https://www.youronlinechoices.eu/ for EU/UK residents.
With Each of Our Vendors Individually. The following advertising or marketing services partners offer opt-out features that let you opt-out of use of your information for interest-based advertising or profiling:

Analytics Cookies
Google Analytics	Google Analytics Opt Out
Hotjar	Hotjar Privacy Policy

Advertising Cookies
Marketo (Adobe)	Adobe Privacy Policy
Bizible (Adobe)	Adobe Privacy Policy
Xandr (Appnexus)	Xandr Privacy Center
Clickagy	Clickagy Privacy Policy and Opt Out
Beeswax	Beeswax Privacy Policy
LiveRamp	LiveRamp Opt Out
LinkedIn	LinkedIn Privacy Policy
Google	Google Advertising Opt Out
Facebook	Facebook Advertising Preferences

Other Cookies
G2 (for reviews)	G2 Privacy Policy
Drift	Drift Privacy Policy

Please note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.

6. Security

We maintain reasonable safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. Despite our efforts, we cannot guarantee that unauthorized access or use will never occur. It is important that you also take steps to keep your information safe and secure.

7. Retention

We will retain your personal information for as long as is necessary for the purposes set out in this Privacy Policy or internal policies. The criteria we use to determine retention periods for each category of personal information is based on the type of personal information, contractual requirements, or with regards to product or service maintenance and improvements. We will also retain and use personal information as necessary to comply with our legal obligations, resolve disputes and enforce our legal agreements and policies.

8. U.S. State-Specific Notice

Some U.S. states have enacted comprehensive privacy laws. The California Consumer Privacy Act, as amended by the California Privacy Rights Act or “CPRA” (collectively, the “CCPA”) and the Virginia Consumer Data Protection Act (“VCDPA”) create additional privacy obligations for businesses and provide Californians and Virginians with additional privacy rights.

Additional Privacy Rights:

In addition to the rights granted above, if you are a California or Virginia resident, you have the right to:

Opt out of the “sale or share” of your personal information for advertising purposes. We do not ‘sell’ or ‘share’ your personal information for monetary benefit. However, some third party cookies placed on our website may be considered a ‘sale or share’ as used for our ‘targeted’ or ‘cross-contextual’ advertising campaigns under California or Virginia law. You may opt out of such cookies as detailed in ‘Use Of Cookies And Tracking Technologies’ section (above).

If you would like to exercise your rights related to the data Playvox hosts on behalf of its Customers, then please contact that Customer directly. Playvox cannot provide you with any information related to the personal information we process on behalf of our Customers.

Service Provider/Procesor Designation:

Under the CCPA, Playvox operates as a Business for all information collected through this website.
Under the VCDPA, Playvox operates as a Controller for all information collected through this website.

9. UK/EEA Residents Notice

Legal Basis:

Under the GDPR, we process Personal Data under the following legal basis.

Processing Activity	Legal Basis under GDPR
Placement of cookies on our Website or interaction with our chatbot	Consent
Improving our Website and services	Legitimate Interest
Product, Marketing or Service-Related Communications	Legitimate Interest

Controller Designation:

Under the GDPR, we are designated as a “Controller” for the collection and use of all information collected through this website. For use of our Customers personal data, we are designated as a ‘Processor’. A list of our subprocessors is available to our enterprise customers on-demand.

Cross-Border Data Transfers:

We may transfer to, and store the data we collect about you, in countries other than the country in which the data was originally collected, including the United States, Canada or other destinations outside the European Economic Area (“EEA”) and the United Kingdom. When we transfer your data to other countries, we will protect the data as described in this Privacy Policy and applicable supplemental product privacy policy and comply with applicable legal requirements providing adequate protection for the transfer of data to countries outside the EEA.

If you are located in the EEA, we will only transfer your Personal Data if:

The country to which the Personal Data will be transferred has been granted a European Commission adequacy decision; or
We have put in place appropriate safeguards in respect of the transfer, for example we have entered into the Standard Contractual Clauses adopted by the European Commission and required additional safeguards with the recipient, or the recipient is a party to binding corporate rules approved by an EU supervisory authority.

Additional Rights for UK or European Economic Area Residents:

In addition to the rights granted above, if you are a UK or EEA resident, the General Data Protection Regulation (GDPR) grants you the right to lodge a complaint against us with your local data protection authority. You can find your data protection authority at https://edpb.europa.eu/about-edpb/about-edpb/members_en.

10. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated Privacy Policy on this page with a “Last Updated” in advance of the effective date of the revisions. We encourage you to look for updates and changes to this Privacy Policy by checking this page when you access our Services.

11. Contact Us

If you have any questions about our privacy practices, or if you would like to make a request regarding your personal information, you can contact us by email at privacy@playvox.com. In compliance with the Data Privacy Framework, Playvox commits to address requests about privacy and our collection or use of personal information. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

You can also write to Playvox at:

Attn: Privacy Office

530 Lawrence Expy #905

Sunnyvale, CA

94085