Webinar

Are Your Customers Happy?
How Will You Know?

Have you ever heard the saying, “people may forget what you did or said, but they will never forget how you made them feel”? This is the essence of customer sentiment, the foundation of CX. To be truly customer obsessed, it is important to understand various communication styles and what can be done to adapt to each across different customer service channels.

You will learn:

Best practices in measuring customer sentiment and how to take action on it
How to identify where customers may be struggling to communicate with your company and how you can adjust to their channels of preference
Tips to keep agents engaged and invested in your business