Playvox Named Leader in G2 Spring 2023 Grid Reports for Contact Center Quality Assurance (QA)

Playvox Named Leader in G2 Spring 2023 Grid Reports for Contact Center Quality Assurance (QA)

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Playvox Quality Management recognized as number one worldwide 

SUNNYVALE, Calif., – April 6, 2023 – Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centers, announced today its Quality Management (QM) solution was rated number one in the Spring G2 Grid Report®. Since 2021, Playvox has received the top leadership ranking in the contact center quality assurance (QA) category, receiving 32 badges and ranking 4.8 out of 5 overall globally. These include:

  • Implementation Index
    • #1 Best in Enterprise  
  • Relationship Index 
    • #1 Best in Mid-Market
    • #1 Best in Enterprise 
  • Usability Index 
    • #1 Best in Usability
    • #1 Best in Enterprise
    • #1 Best in Small Business and Mid-Market
  • Contact Center Quality Assurance Index
    • #1 Best in Momentum Leader
  • Mid-Market Results Index
    • #1 Best and Highest Performer in Mid-Market  

The Grid Reports from G2, the world’s largest and most trusted software marketplace, assess reviews by verified users, providing unbiased ratings on user satisfaction, features and price based on the most reviews available anywhere.

“Playvox is dedicated to delivering premium service and solutions to our customers. But our Quality Management (QM) software solution is one that we are most proud of — especially as industry leader G2 has recognized it for overall leadership, excellence and performance since 2021. Thank you for this honor,” said Louis Bucciarelli, Playvox chief executive officer. “We look forward to providing even more advanced products and solutions to our existing and future customers and agents, to help them deliver better outcomes efficiently and effectively, in 2023 and beyond.”

Verified G2 reviewers in industries like banking, consumer services, financial services, food & beverages, leisure, travel and tourism, cited Playvox’s solution for its quality of support, ease of use, and ease of doing business with.

Grid® Rating Methodology

The Grid® represents the democratic voice of real software users, rather than the subjective opinion of one analyst. G2 rates products from the Contact Center Quality Assurance and Feedback Analytics categories algorithmically based on data sourced from product reviews shared by G2 users and data aggregated from online sources and social networks. Technology buyers can use the Grid® to help them quickly select the best products for their businesses and to find peers with similar experiences. For sellers, media, investors, and analysts, the Grid® provides benchmarks for product comparison and market trend analysis.

Grid® Scoring Methodology

Released each quarter, G2’s Grid® Reports honor the world’s leading software products across hundreds of categories. G2 rates products and sellers based on reviews gathered from its user community, as well as data aggregated from online sources and social networks. G2 applies a unique algorithm (v3.0) to this data to calculate the Satisfaction and Market Presence scores in real time. The Grid® Report for Contact Center Quality Assurance | Spring 2023 is based on scores calculated using the G2 algorithm from reviews collected from the past quarter.

To view the Contact Center Quality Assurance Grid® with the most recent data, please visit the Contact Center Quality Assurance page.

About Playvox

Playvox’s powerfully simple Workforce Engagement Management solutions transform customer care. We understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating solutions that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world’s fastest-growing brands and proudly serves expanding digital experience pioneers such as Noom, NuBank, Stitch Fix, and Twitter. Our agent-empowering suite of scheduling, performance, learning, quality feedback and gamification lives seamlessly in the modern support operations ecosystem with platforms like Salesforce, Amazon Connect, Slack, Kustomer and Zendesk. Learn more: 

About G2

G2 is the world’s largest and most trusted software marketplace. More than 60 million people annually — including employees at all of the FORTUNE 500 — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation, manage their software spend, and grow their business – including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com and follow us on Twitter and LinkedIn.

For more information:
media@playvox.com

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