AI and automation are critical to allow businesses to do more with less, and scale at the pace your customers demand. Intercom and Playvox both have AI and automation central to their solutions, and bring even more efficiency to our joint customers.
Intercom is a complete customer service platform that delivers faster, more personalized support at scale. Playvox is a cloud-native, digital-first workforce engagement management suite, that allows you to navigate the growing complexity inherent in planning, forecasting, scheduling your workforce, and measuring customer experience.
Playvox Workforce Management (WFM) ROI Calculator
Want to calculate your ROI with just a 1% improvement when using Playvox WFM? Click Here to get started.
Enable your contact center to seamlessly forecast, schedule, and report on agent productivity in a single place by integrating Intercom and Playvox’s AI-powered Workforce Management (WFM).
Planning capacity across your omnichannel business does not need to be hard. Move away from a single annual plan to the ability to model various scenarios with Playvox’s built-in Capacity Planner, that lets you leverage twelve months of historical data to better plan for absence and shrinkage. Easily collaborate with other stakeholders to ensure an accurate plan and adjust when assumptions change.
Integrate agent performance and customer activity by integrating Intercom and Playvox Quality Management. Measure experience and easily coach to improve performance, while also motivating and engaging employees through gamification. Our integrated solution lets you drive better experiences, while also empowering and engaging agents to help retain staff.
Learn more about Intercom here
About Intercom
Intercom is an AI powered, automation-first customer service platform that lets businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy. It is the only complete customer service solution that provides a seamless customer experience across automation and human support. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 500 million messages per month and enable interactions with over 600 million monthly active end users. The company was founded in 2011 and is backed by leading venture capitalists, including Bessemer Venture Partners, Kleiner Perkins and Social Capital.
