Vonage Contact Center software blends customer interactions with customer data to deliver an unparalleled, emotive, and conversational customer experience. By integrating Vonage and Playvox WFM together you create a fully connected, AI-driven experience that will personalize and optimize customer interactions, while helping reduce operational costs.
Playvox Workforce Management (WFM) ROI Calculator
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With Playvox WFM integrated with Vonage you can:
- Accurately forecast and schedule omnichannel conversations
- Handle synchronous and asynchronous workloads seamlessly, in an omnichannel environment
- Account for the multi-steps it takes to resolve inquiries in your forecasting
- Get visibility to real-time data in seconds, not minutes
- Leverage built-in, flexible, long-term Capacity Planning with the ability to adjust assumptions as needed, and easily share for collaboration
Learn more about Vonage here
About Vonage
Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage’s Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging, AI and Verification into existing products, workflows and systems. The Vonage conversational commerce application enables businesses to create AI-powered omnichannel experiences that boost sales and increase customer satisfaction. Vonage’s fully programmable unified communications, contact center and conversational commerce applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or remotely – providing the flexibility required to create meaningful engagements.
Vonage is headquartered in New Jersey, with offices throughout the United States, Europe, Israel and Asia and is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), and a business area within the Ericsson Group called Business Area Global Communications Platform. To follow Vonage on X (formerly known as Twitter), please visit twitter.com/vonage. To follow on LinkedIn, visit linkedin.com/company/Vonage/. To become a fan on Facebook, go to facebook.com/vonage. To subscribe on YouTube, visit youtube.com/vonage.
