Transform your business with AI-powered contact center software built to empower agents, inform supervisors, and simplify operations. GoTo Connect Contact Center is a solution designed for building a better customer journey by gaining insights into customer experience and boosting team performance on every channel. When integrated with Playvox WFM you create a fully connected, AI-driven experience that will personalize and optimize customer interactions, while helping reduce operational costs.
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Playvox WFM is built for the proliferation of digital channels that are common in today’s contact centers. With Playvox WFM integrated with GoTo you can:
- Identify and assess future conversation workload across channels based on real-time and historical data collected from GoTo.
- Understand long-term resourcing needs and manage short-term schedules for your agents to effectively run customer support operations effortlessly and deliver exceptional customer experiences. .
- Automatically assign agents to shifts based on incoming workloads, to ensure supply meets the demand while keeping a keen eye on productivity, adherence, and customer delight.
- Drill-down reports with real-time data provide insights into key measures like productivity, adherence, occupancy, service levels, workstreams/queues, scheduled tasks, forecasts, and more.
About GoTo
GoTo’s flexible-work software – including GoTo Connect, GoTo Resolve, Rescue, Central, and more – is built for small and midsize business IT departments, but powerful enough for the enterprise. GoTo software is designed to support end-users’ unified communications & collaboration (UCC) and IT management & support needs, and nearly 800K customers contribute to the more than 1 billion people joining meetings, classes, and webinars through GoTo’s UCC products, and half a billion connections on the company’s remote access and support tools. By building its secure, easy-to-use software, GoTo is committed to ensuring the time at work is well spent so that time outside of work is better spent. With over 3,000 global employees and over $1 billion in annual revenue, the remote-centric company’s physical headquarters is in Boston, Massachusetts, with additional offices and thousands of home offices in North America, South America, Europe, Asia, Australia, and beyond.
Learn more about GoTo here
