FREE EBOOK
Ensuring Your Agents are Fully Operational Working from Home
Maintaining agent productivity can be a challenge, no matter where your agents are working. By implementing simple strategies, you can significantly increase efficiency of your customer service operations teams working on-site, remote or hybrid. Higher performance levels lead to employee satisfaction and establish loyal and happy customers — all building blocks for a strong brand.
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What’s Inside
- How Playvox’s Workforce Engagement Management helps customer service teams working at home or within a hybrid setting
- Ideas to create healthy competition among individual agents working from various locations
- Best practices to transition to a work-from-home operation
- How to train customer service agents to handle sensitive conversations in times of crisis
- Tips to handle increased customer service ticket volumes
- Ways to effectively communicate when contact center tensions run high
