FREE EBOOK

Hybrid Contact Center Management Objections and How to Overcome Them

As we continue to navigate the pandemic, many contact centers are transitioning to a hybrid workforce model. Allowing agents to have hybrid schedules presents many benefits — but also several obstacles that contact center managers need to address.

Contact center managers realize that hybrid work environments are the new reality for post-pandemic life. Now more than ever, it’s crucial for agents to feel supported, whether they are working from home or the office. It’s time for contact centers to begin evaluating current management policies and amend them to ensure they are fair for every employee, despite their work location — and, ultimately, that the customer experience stays strong.