FREE EBOOK
Implementing Cross-Selling and Upselling in Your Contact Center
To boost revenue and strengthen the customer experience, contact centers have a golden opportunity: Empowering agents to cross-sell and upsell.
In their regular interactions with customers, customer service representatives have a lucrative opportunity to engage them in cross-sell and upsell conversations! In addition to boosting the bottom line, cross-selling and upselling tactics inform customers of the broader range of products and services your company offers. The ultimate result? Stronger relationships and increased customer lifetime value.
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What’s Inside
- Key studies and recent reports about cross-selling and upselling
- Ideas for implementing cross-selling/upselling in your contact center
- Playvox’s eight key practice recommendations
- Sales tips to empower your agents
- How to take the next step with Playvox
