Awards
Awards & Recognition
NICE continues to be recognized by 3rd party organizations for outstanding customer service and leadership in the Contact Center as a Service market. Check out the list below for the awards and recognition that our industry-leading CXone software has garnered.
Featured awards
NICE Named a 10X Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service
NICE has been named a Gartner® Magic Quadrant™ Leader for CCaaS for the tenth consecutive year for its CXone cloud platform.
Forrester Wave™ Report 2023 names NICE among the CCaaS leaders
Check out The Forrester Wave™: Contact Center As A Service, Q1 2023 report, which names NICE a top provider in the market. Discover
NICE earned recognition as a Top Provider for Customer Self-Service Knowledge Bases
Research and consulting firm, Metrigy, gave top honors to NICE CXone Expert in its report evaluating customer self-
Best of Enterprise Connect Awards 2024: Winners
NICE won OVERALL Best of Enterprise Connect as well as Best Innovation in Customer Experience for CXone Mpower Orchestrator.
KMWorld 100 Companies That Matter in Knowledge Management 2025
TMC Announces Winners of the 2024 CUSTOMER Magazine TMC Labs Innovation Award
TMC Announces 2024 Future of Work Agent Experience Award Winners
Business Intelligence Group