The Power of Recognition in the Workplace

The Power of Recognition in the Workplace

Olga MedinaByOlga Medina Posted on

Recognition in the workplace goes beyond acknowledging your agents for their hard work. Recognition is a work culture that can help any employee in any organization feel valued and supported. When agents feel truly recognized, they are more likely to feel more engaged and improve their performance. Even though keeping your agents motivated can sometimes…

Creating a Culture of Continuous Learning

Creating a Culture of Continuous Learning

Olga MedinaByOlga Medina Posted on

Are you maximizing the potential of continuous learning in your contact center? Find out in this article! We’ll explore the role of continuous learning in keeping agents engaged and motivated, discuss its benefits, and include tips for implementing effective training programs and career advancement opportunities. Let’s get started!  What is Continuous Learning? Continuous learning is…