ByOlga Medina
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Focuses on the critical role of internal communications in delivering superior customer service. It discusses tools and strategies that can enhance collaboration and information sharing among team members.
ByOlga Medina
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Recognition in the workplace goes beyond acknowledging your agents for their hard work. Recognition is a work culture that can help any employee in any organization feel valued and supported. When agents feel truly recognized, they are more likely to feel more engaged and improve their performance. Even though keeping your agents motivated can sometimes…
ByOlga Medina
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Are you maximizing the potential of continuous learning in your contact center? Find out in this article! We’ll explore the role of continuous learning in keeping agents engaged and motivated, discuss its benefits, and include tips for implementing effective training programs and career advancement opportunities. Let’s get started! What is Continuous Learning? Continuous learning is…
New eBook
Transforming Customer Experience: The Impact Of AI On Contact Centers
We’re excited to announce that Playvox has joined NICE, a global leader in AI-powered contact center solutions. Together, we’ll strengthen our commitment to optimizing customer service with innovative workforce engagement tools. Stay tuned at NICE.com for more updates as we integrate and expand our capabilities to serve you even better.