ByPlayvox Team
Posted on
There’s always room for improvement when it comes to customer experience best practices. With the wide variety of touchpoints available for customers to connect with your brand, every channel is an opportunity to impress them with seamless, effective integrations. If your Customer Relationship Management (CRM) software brought you a wealth of information on each customer…
ByPlayvox Team
Posted on
Are you looking to hire a customer service manager for your team?
ByPlayvox Team
Posted on
What type of manager are you? If you are starting to manage a team, you know that your responsibilities can bring its own set of challenges. Sometimes you wonder whether you should befriend your team, but other times you’re scared of losing respect. Or maybe you feel that you should look after your team more,…
ByPlayvox Team
Posted on
You’ve provided a comprehensive CRM platform for your customer service agents to engage on. But how are you monitoring their performance and making sure that all your customer service interactions are successful?
ByPlayvox Team
Posted on
Wondering how to measure your First Contact Resolution metric and what it means for your contact center? First Contact Resolution (FCR) is a crucial key performance indicator (KPI) for establishing customer satisfaction and operational performance. Alongside Net Promoter Score, First Contact Resolution metrics reveal how effectively your customer service agents are resolving clients’ issues the…
ByPlayvox Team
Posted on
Everyone’s talking about the importance of a customer service culture. Leaders like to spend a lot of time creating strategy, which sets out your goals in a logical way.
ByPlayvox Team
Posted on
Customer experience is a top differentiation metric for companies today. A great customer experience is important for the sustained growth of any business or brand. It promotes customer loyalty, helps retain current customers, and encourages brand advocacy. According to a recent Trustpilot study, “A totally satisfied customer contributes 2.6 times as much revenue as a…
ByPlayvox Team
Posted on
Customer experience is one of the most important business concerns today. It is expected to be the key brand differentiator – more important than price or product quality. The majority of customers value a good experience: 86% say that they are willing to pay more for good CX.
ByPlayvox Team
Posted on
Are you tired of using spreadsheets to do quality assurance for Salesforce? QA platform, such as Playvox, that integrates with your CRM, makes it quick and easy to create QA dashboards. It allows you to do all your QA from one central location. Oversee your entire team’s stats from one user-friendly board.
ByPlayvox Team
Posted on
With the customer driving today’s business practices, a good customer service survey is a necessity. Given its importance, how do you know what quality assurance questions for customer service exceed expectations? It all starts by asking the right ones. Your customer service surveys should always be short and to the point. Your customers are happy…
New eBook
Transforming Customer Experience: The Impact Of AI On Contact Centers
We’re excited to announce that Playvox has joined NICE, a global leader in AI-powered contact center solutions. Together, we’ll strengthen our commitment to optimizing customer service with innovative workforce engagement tools. Stay tuned at NICE.com for more updates as we integrate and expand our capabilities to serve you even better.