ByPlayvox Team
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Every call center or business with its own customer service department should invest in a high-quality Learning Management System (LMS). Why? Because ongoing education for your employees is crucial to keep delivering the best customer experience. Yes, it’s another expense your budget might seem too small for, but you have to recognize just how vital…
ByPlayvox Team
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It is said that you can’t manage what you cannot measure. Monitoring and tracking performance metrics is much easier with the right tools. Contact centers and customer service departments that still depend on cluttered spreadsheets for managing performance reports are only making their work harder. Modern solutions allow for much easier, more streamlined performance management….
ByPlayvox Team
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Measuring your business’s performance is an ideal way to determine how well your team’s working and what you can do to deliver customer service you’re truly proud of. After all, customer satisfaction is a key brand differentiator. Your reputation matters! Performance measurement begins with defining your KPIs. The performance KPIs need to be the right…
ByPlayvox Team
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Every business has to develop effective customer service strategies to maximize performance, drive improvements, and achieve ongoing success — and success starts with measuring performance KPIs. As a manager, you should have a clear understanding of your business’s goals, values, and priorities, but building an effective strategy that takes your company’s customer service in exciting…
ByPlayvox Team
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Establishing strong customer relationships should be a top priority for your company.
ByPlayvox Team
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As a customer service manager, you’re responsible for driving your agents to deliver the best CX in every single interaction.
ByPlayvox Team
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As a quality assurance specialist in customer service, you play a crucial role in your contact center’s success. You have the power to improve customer experiences as part of an ongoing quality assurance program. Without your expertise, the management team may not understand where agents are struggling and they may face challenges in achieving excellent…
ByPlayvox Team
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You’ve hired quality assurance analysts to help your contact center agents improve their customer service. You’ve introduced them to the team, incorporated them into your everyday processes, and are eagerly awaiting the fruits of their labor. But while the foundation for success is laid, contact center key performance indicators need to be applied to your…
ByPlayvox Team
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Customer satisfaction is paramount for any successful brand. Even the biggest global companies are guilty of underestimating the value of a positive customer experience (CX) from time to time.
ByPlayvox Team
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Customers depend on well-trained, well-informed service agents for a quality experience — and this only happens through effective management.
New eBook
Transforming Customer Experience: The Impact Of AI On Contact Centers
We’re excited to announce that Playvox has joined NICE, a global leader in AI-powered contact center solutions. Together, we’ll strengthen our commitment to optimizing customer service with innovative workforce engagement tools. Stay tuned at NICE.com for more updates as we integrate and expand our capabilities to serve you even better.