How To Overcome the 7 Most Common Contact Center Challenges
Contact centers are the front line of customer service! So it’s crucial to have your finger on the pulse of common contact center problems to solve them effectively.
7 Engaging Call Center Contest Ideas To Get Excited About
As a call center manager, you face one of the toughest jobs out there. How do you keep your team motivated despite heavy call volume, disgruntled customers and extreme pressure to deliver good customer service? With a few call center contest ideas, you can give your team members direct reasons to do their best.
Quality Assurance Management Techniques You Should Be Applying
Quality assurance management is no easy feat. Trying to maintain a standard of quality can be challenging, especially if you are a large team or just starting to put in place your quality assurance process.
5 Customer Service Team Leader Skills You Need Be Hiring
Are you looking to hire a customer service manager for your team?
What Type Of Manager Are You? 6 Management Styles And Personalities
What type of manager are you? If you are starting to manage a team, you know that your responsibilities can bring its own set of challenges. Sometimes you wonder whether you should befriend your team, but other times you’re scared of losing respect. Or maybe you feel that you should look after your team more,…
The Quality Assurance (QA) Software For Talkdesk You’ve Been Looking For
You’ve provided a comprehensive CRM platform for your customer service agents to engage on. But how are you monitoring their performance and making sure that all your customer service interactions are successful?
6 Mistakes Hurting Your First Contact Resolution Metrics — And How To Solve Them
Wondering how to measure your First Contact Resolution metric and what it means for your contact center? First Contact Resolution (FCR) is a crucial key performance indicator (KPI) for establishing customer satisfaction and operational performance. Alongside Net Promoter Score, First Contact Resolution metrics reveal how effectively your customer service agents are resolving clients’ issues the…
7 Customer Service Values That Play A Critical Role On Your Team
Everyone’s talking about the importance of a customer service culture. Leaders like to spend a lot of time creating strategy, which sets out your goals in a logical way.
What Is A Quality Assurance Scorecard?
Customer experience is one of the most important business concerns today. It is expected to be the key brand differentiator – more important than price or product quality. The majority of customers value a good experience: 86% say that they are willing to pay more for good CX.
Quality Assurance For Salesforce: Tips To Up Your Game With QA
Are you tired of using spreadsheets to do quality assurance for Salesforce? QA platform, such as Playvox, that integrates with your CRM, makes it quick and easy to create QA dashboards. It allows you to do all your QA from one central location. Oversee your entire team’s stats from one user-friendly board.
