Top 50 Contact Center Twitter Accounts To Follow In 2023
5 Tips For Reducing the Abandon Call Rate in Your Call Center
Abandoned calls in your call center represent missed opportunities for excellent customer service. Whatever the reason for the abandoned call, the reality is this: the customer who needed to contact your organization didn’t get what they needed, and that doesn’t spell success. But with the right strategies, you can minimize your call abandon rate and…
8 Most Important Qualities Of A Call Center Agent
A contact center can have all the latest software and top-of-the-line technology, but none of that matters if you don’t have the right agents.
Contact Center Feedback Questions To Get The Most from Your Customer Voice
Data is the modern language of the call center. From FCR and abandonment rates to average handling time and QWT, acronyms and numbers often tell the story of the customer experience (Okay, I made that last one up just to see if you were paying attention). But what about the story that the customer himself…
Top 5 Preferred Customer Service Channels
Improving customer support in your contact center begins with being active on your customers’ preferred customer service channels. It’s all about meeting people where they are. If your customers are Twitterholics, you need to have stellar social media support. If the majority of your customer base is interested in chatting with a representative before making…
How To Create a Feedback Culture In Your Call Center
An atmosphere of optimism in the workplace encourages employee growth and increased performance. But a negative, hyper-competitive environment can stunt the growth of individual employees and lead to higher turnover rates. One of the best ways to boost employee morale and establish a happier workplace environment is with an effective feedback culture. A culture of…
9 Ways to Show Your Call Center Employees Some Holiday Love
The holiday season is upon us once more. It’s a time for giving and showing appreciation, making it an ideal time to show your employees some love for all that they bring to your company. Without the dedicated staff manning your call center, business wouldn’t be what it is today.
7 Common Customer Service Complaints And How You Can Address Them
The old adage “The Customer is King” is even more true today than it has been in the past. The stakes are higher than ever for call centers to consistently provide top-notch service to customers.
Three Secrets to Building Customer Loyalty in the Call Center
Building customer loyalty should be the ultimate business priority. This sounds logical but you might be asking yourself, why should customer loyalty be a top business priority for my organization?
6 Things Your Customers Expect From Your Call Center!
Understanding your customers’ expectations is the first step to providing an amazing customer experience. Call centers need to know why clients are reaching out, what they expect from their interaction and how to meet those needs.
