Blog

In honor of International Women’s Day, we’re celebrating eight remarkable women who are reshaping the customer experience landscape.

When it comes to agent soft skills, there are some hard truths that contact center leaders must learn. The first hard truth is that soft skills make a huge impact on customer satisfaction and cannot be ignored.

Artificial intelligence isn’t just another technological shift—it’s a force multiplier, redefining how businesses operate and interact with customers.

If you want to get somewhere, of course you need to know which direction you’re heading. To get there efficiently, you also need a deep understanding of where you currently are.

Top customer service agents are wonderful; every company wants them. While some agents consistently deliver exceptional experiences, others may have room for growth in their customer service.

In 2025, CX leaders in the financial services industry face a critical juncture. Customers and clients expect seamless, intuitive experiences across every interaction, whether navigating a mobile banking app or resolving a complex issue with a live agent.

When we say that CX orchestrated on an AI hyper-platform can redefine end-to-end customer service, it means that it can perform a multitude of interconnected functions.