21 Customer Service Blogs You Need To Be Following In 2018

We’re living in what’s been dubbed “The Age of the Customer.” Customer service blogs can be a valuable resource to keep you informed on all the latest advances in technology and customer experience. They can tell you about the latest research in customer expectations and help you train your staff.

Plus, customer service blogs can also help you keep an eye on what the competition is up to. And not to mention, they make for interesting read…

1. HelpScout

HelpScout is a customer service software solution. They maintain a large and popular blog on a wide variety of customer service topics. You can easily search for what you want, since the posts are divided into categories.

2. Playvox

Playvox is a quality assurance app that integrates with your customer service or LiveChat software, allowing you to handle all your QA needs from one central location. Their customer service blog explains the customer service topics of the day in clear, easy-to-understand language.

3. SurveyGizmo

Survey Gizmo is an e-survey company. Their blog can give you insights into designing effective customer surveys and other data streams, such as employee performance reviews. They cover other customer service topics as well.

4. Shep Hyken

This customer survey blog is maintained by Shep Hyken, New York Times and Wall Street Journal bestselling author on the subject of customer service and experience. He writes insightful posts, as well as bringing together article from around the web.

5. Zendesk

Zendesk will help you keep up with new software developments and make the most of the ones we have now.

6. Salesforce

This blog specializes in customer service as it applies to sales. If you want to know how to improve service at the point of sale, read this customer service blog.

7. WintheCustomer

This blog is put out by Flavio Martins, who has had over 15 years of customer service experience and a passion for the subject, especially when it comes to innovation. His thought-provoking posts often give you tips and tricks on how to succeed.

8. Kate Nasser

Kate Nasser is The People Skills Coach. She’s an inspirational writer and speaker who’s been working in the field for over 25 years. She teaches the soft skills of customer service – how to form an emotional connection and build rapport with your customer to give them the experience of a lifetime. In her blog she gives you the benefit of her skills and insights.

9. SurveyMonkey

Billing itself as “The World’s Most Popular Free Online Survey Tool”, SurveyMonkey maintains a customer service blog that will help you sort through your survey data. They’ll let you gain insight into the market and let you in on some survey secrets.

10. 360Connext

360Connext is a global consulting firm with a focus on customer experience. It was founded by Jeannie Walters, who maintains a blog that includes free webinars and podcasts. She’ll tell you the secrets behind the “magic” of terrific customer experiences.

11. CRM Daily

CRM Daily is an e-zine from NewsFactor, which has been a top source for business and technology news for the last 15 years. This customer service blog talks about the latest advances from technology giants and CX leaders such as Apple and Amazon.

12. CX Journey

Annette Franz, founder of CX Journey, specializes in helping you design your CX strategy. She has led customer service departments for a number of companies. She writes her own articles as well as publishing guest posts from other experts in the field.

13. CustomerThink

CustomerThink is an online community designed to support business leaders around the world. As the name implies, this blog will help you get inside your customer’s mind. The “Editor’s Picks” feature highlights articles of particular interest.

14. Groove HQ

Groove provides a customer ticketing solution geared to small businesses. Their blogs clean design makes it easy to browse without distraction. The articles are long and thorough, illustrated with plenty of pictures and diagrams.

15. Bill Quiseng

Bill Quiseng is an author and speaker with more than 30 years experience in customer service for luxury resort clubs and hotels. He invites many industry leaders to contribute to his blog. The different points of view can really spark some ideas and get you acquainted with the people to watch.

16. Forrester’s Blog for Customer Experience Professionals

Maintained by the top research company Forrester, this is one of the meatier customer service blogs. Forrester analysts use their research to back up their customer service advice. If you’re looking to justify increasing your customer service budget, this blog will give you some hard science to back up your ideas.

17. Fonolo

Fonolo is a company providing in-call rescue options from the cloud. If your wait time is too long your customers can press a button to get a call back from the nearest available agent. Their blog is bright and funny, and delivers some great ideas that sometimes turn concepts on their heads. We’ve all read articles on the best ways to handle angry customers, but what are the worst?

18. Nanorep

Nanorep provides digital customer self-service solutions. Their customer experience blog gives you valuable advice on customer journey mapping and how to use data to give your customers a better CX. They’ll help you plan to meet your customer service goals for the new year.

19. Get Satisfaction

This blog is put out by Sprinklr, a company that provides cloud-based customer engagement solutions. It’s chock-full of articles about how to succeed at social media, plenty of them backed by their own research.

20. Think Customers by 1to1 Media

This blog gives you a goldmine of multimedia content that will help you keep up with the latest in customer service trends. They have infographics, videos, webinars, articles, and white papers. They do their own market research into the latest developments in customer experience. They hold contests for readers, giving out the Gartner and 1to1 Media CRM Excellence awards and the 1to1 Media Customer Champions award.

21. Freshdesk

The Freshdesk blog houses a variety of contributors and writers. They never miss an opportunity to share a good customer support story. One of the themes in the blog is the Secret Sauce series where they interview brands from across the world to discuss each of their unique customer support strategies. But they don’t stop at just writing about customer support — they discuss marketing, tech, and product.