FREE EBOOK Take Quality Management Further with AI Automation and AI can bring a lot to your quality management processes. And it’s crucial to take the right approach. It may seem like the goalposts are always moving in the contact center industry. And they are. As customer needs and preferences change, it’s up to contact…
FREE EBOOK Top Tips for Engaging and Motivating Agents The keys to agent retention? Celebrating success and keeping them engaged and motivated. While compensation will always be a top priority for employees, a Gallup study found that employee experience is highly correlated with retention. Engaged employees needed a 31% increase in pay from another employer…
Free eBook The QM Success Blueprint: Improve & Monitor Your Contact Center Agents Quality Assurance Managers play one of the most critical roles within a contact center. Most not only design the company’s quality assurance program, but they also implement, monitor, and report on it. The company’s customer service quality falls squarely on their shoulders,…
New eBook
Transforming Customer Experience: The Impact Of AI On Contact Centers
We’re excited to announce that Playvox has joined NICE, a global leader in AI-powered contact center solutions. Together, we’ll strengthen our commitment to optimizing customer service with innovative workforce engagement tools. Stay tuned at NICE.com for more updates as we integrate and expand our capabilities to serve you even better.