ByPlayvox Team
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Quality assurance management is no easy feat. Trying to maintain a standard of quality can be challenging, especially if you are a large team or just starting to put in place your quality assurance process.
ByPlayvox Team
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There’s always room for improvement when it comes to customer experience best practices. With the wide variety of touchpoints available for customers to connect with your brand, every channel is an opportunity to impress them with seamless, effective integrations. If your Customer Relationship Management (CRM) software brought you a wealth of information on each customer…
ByPlayvox Team
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Are you looking to hire a customer service manager for your team?
ByPlayvox Team
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What type of manager are you? If you are starting to manage a team, you know that your responsibilities can bring its own set of challenges. Sometimes you wonder whether you should befriend your team, but other times you’re scared of losing respect. Or maybe you feel that you should look after your team more,…
ByPlayvox Team
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Everyone’s talking about the importance of a customer service culture. Leaders like to spend a lot of time creating strategy, which sets out your goals in a logical way.
ByPlayvox Team
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With the customer driving today’s business practices, a good customer service survey is a necessity. Given its importance, how do you know what quality assurance questions for customer service exceed expectations? It all starts by asking the right ones. Your customer service surveys should always be short and to the point. Your customers are happy…
ByPlayvox Team
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We’re living in what’s been dubbed “The Age of the Customer.” Customer service blogs can be a valuable resource to keep you informed on all the latest advances in technology and customer experience. They can tell you about the latest research in customer expectations and help you train your staff.
ByPlayvox Team
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In successful organizations, there is a candor imperative. We expect uncompromising honesty from our team members, and, in theory, we know transparent behavior is a critical dynamic in all healthy cultures. But, as a leader, our attitude toward a culture of candor may be skewed, calling into question the balance of candor in our organizations…
ByPlayvox Team
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Soft skills are often underrated when it comes to contact centers and customer service teams. This is likely because soft skills can be rather difficult to master.
ByPlayvox Team
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Customer service is about supporting customers, right? Yes, but it can be so much more than that. Customer service can completely change the way people view your company. Your brand, your product, your mission, they all shape a customer’s views before and during their positive interactions. But the second they hit a snag, the reputation…
New eBook
Transforming Customer Experience: The Impact Of AI On Contact Centers
We’re excited to announce that Playvox has joined NICE, a global leader in AI-powered contact center solutions. Together, we’ll strengthen our commitment to optimizing customer service with innovative workforce engagement tools. Stay tuned at NICE.com for more updates as we integrate and expand our capabilities to serve you even better.