ByDonna Lightfoot
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As a call center manager, you face one of the most challenging jobs. How do you motivate your team despite heavy call volume, disgruntled customers, and extreme pressure to deliver good customer service? By implementing these call center contest ideas, you can provide your contact center agents with direct incentives to perform at their best….
ByOlga Medina
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Focuses on the critical role of internal communications in delivering superior customer service. It discusses tools and strategies that can enhance collaboration and information sharing among team members.
New eBook
Transforming Customer Experience: The Impact Of AI On Contact Centers
We’re excited to announce that Playvox has joined NICE, a global leader in AI-powered contact center solutions. Together, we’ll strengthen our commitment to optimizing customer service with innovative workforce engagement tools. Stay tuned at NICE.com for more updates as we integrate and expand our capabilities to serve you even better.