ByPlayvox Team
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We all know what’s it’s like to be put on hold for several minutes, wondering how much longer we’ll have to wait before someone finally answers the phone. The best contact centers work hard to accommodate large volumes of calls and minimize the amount of time you spend in a queue, but sometimes even a…
ByPlayvox Team
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Research shows Americans are more discerning about the quality of their customer experience than ever, with 89 percent admitting to switching to a different brand after being treated poorly.
ByPlayvox Team
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We all know them. The bad customer service examples that evoke PTSD like they happened yesterday. That time when you were accidentally disconnected five times only to have to start fresh in the queue each time. The rude employee in the drive through who messed up your order and blamed you. Being transferred to agent…
ByPlayvox Team
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Contact centers are the front line of customer service! So it’s crucial to have your finger on the pulse of common contact center problems to solve them effectively.
ByPlayvox Team
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It’s no secret that delivering outstanding customer experience (CX) and employee experience (CX) are intrinsically linked. Yet contact centers continue to struggle with staffing shortages and high agent turnover rates. According to a recent Deloitte Digital survey, 63% of contact center leaders are facing staffing shortages and are having to get more creative and proactive…
ByPlayvox Team
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There’s always room for improvement when it comes to customer experience best practices. With the wide variety of touchpoints available for customers to connect with your brand, every channel is an opportunity to impress them with seamless, effective integrations. If your Customer Relationship Management (CRM) software brought you a wealth of information on each customer…
ByPlayvox Team
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Customer experience is a top differentiation metric for companies today. A great customer experience is important for the sustained growth of any business or brand. It promotes customer loyalty, helps retain current customers, and encourages brand advocacy. According to a recent Trustpilot study, “A totally satisfied customer contributes 2.6 times as much revenue as a…
ByPlayvox Team
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Are you tired of using spreadsheets to do quality assurance for Salesforce? QA platform, such as Playvox, that integrates with your CRM, makes it quick and easy to create QA dashboards. It allows you to do all your QA from one central location. Oversee your entire team’s stats from one user-friendly board.
ByPlayvox Team
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What is The Age of the Customer? According to Forrester Research, this term describes the latest in a series of changes in how we do business. The Age of Manufacturing (1900 to 1960) supported companies such as Boeing and Ford. The Information Age (1990 to 2010) advantaged those who controlled the flow of information, such…
ByPlayvox Team
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We’re living in what’s been dubbed “The Age of the Customer.” Customer service blogs can be a valuable resource to keep you informed on all the latest advances in technology and customer experience. They can tell you about the latest research in customer expectations and help you train your staff.
New eBook
Transforming Customer Experience: The Impact Of AI On Contact Centers
We’re excited to announce that Playvox has joined NICE, a global leader in AI-powered contact center solutions. Together, we’ll strengthen our commitment to optimizing customer service with innovative workforce engagement tools. Stay tuned at NICE.com for more updates as we integrate and expand our capabilities to serve you even better.