ByPlayvox Team
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Customer service is such an essential part of an organization, sometimes we go on autopilot and take it for granted. Customer service is one of those areas that constantly needs to be on its tiptoes in order to stay ahead of the competition and keep customers happy.
ByPlayvox Team
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Customers today have higher expectations than ever. And customers with complaints reach twice as many people as customers who are satisfied. Especially with social media, it only takes a few minutes for unhappy customers to air their grievances and share negative feedback with thousands of people. In a Forbes survey, more than 1,000 consumers were…
ByPlayvox Team
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Let’s face it: waiting on hold for customer service doesn’t lead to a good experience. We’ve all been down that road too many times—waiting on our phones, multitasking in the background. The cheesy on-hold music. The automated messages on repeat breaking into the cheesy music. Obsessively checking your phone display to see just how long…
ByPlayvox Team
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We have all had days in our professional careers where we felt we had too much work and not enough time in the day to finish it all. Toward the end of 2016, a study by Wrike came out stating nearly 6 in 10 employees feel their workloads have gone up. Further, a fifth reported…
ByPlayvox Team
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Abandoned calls in your call center represent missed opportunities for excellent customer service. Whatever the reason for the abandoned call, the reality is this: the customer who needed to contact your organization didn’t get what they needed, and that doesn’t spell success. But with the right strategies, you can minimize your call abandon rate and…
ByPlayvox Team
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The old adage “The Customer is King” is even more true today than it has been in the past. The stakes are higher than ever for call centers to consistently provide top-notch service to customers.
ByPlayvox Team
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Building customer loyalty should be the ultimate business priority. This sounds logical but you might be asking yourself, why should customer loyalty be a top business priority for my organization?
ByPlayvox Team
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Creating an efficient Quality Assurance monitoring program requires solid strategies. With the right plan in place, you can build a robust program that is results-oriented for both management and front-line employees. Before you begin putting your QA monitoring processes on paper, here are five things you need to know. 1. What You Want to Achieve…
ByPlayvox Team
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Managing a contact center comes with a slew of day-to-day challenges. Empowering agents and satisfying customers, all while maintaining exceptional levels of quality? It’s nothing short of a juggling act! However, there’s a clear path to success: Hire highly skilled quality assurance analysts who are dedicated to achieving your organization’s goals. If you’ve recently established…
ByPlayvox Team
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Lately, it seems companies are increasingly focused on the happiness of their employees. It’s with good reason — fulfilled and engaged employees are more likely to stay and be productive. It’s a win-win for the company and the staff.
New eBook
Transforming Customer Experience: The Impact Of AI On Contact Centers
We’re excited to announce that Playvox has joined NICE, a global leader in AI-powered contact center solutions. Together, we’ll strengthen our commitment to optimizing customer service with innovative workforce engagement tools. Stay tuned at NICE.com for more updates as we integrate and expand our capabilities to serve you even better.