ByPlayvox Team
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As a contact center manager, one of the most important parts of your job is providing feedback. Regular quality feedback helps agents improve their performance, stay on track to meet their goals, and ensure that business outcomes are met. However, a lot of feedback advice or training programs centers around constructive or negative feedback. It’s…
ByPlayvox Team
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Contact centers are the front line of customer service! So it’s crucial to have your finger on the pulse of common contact center problems to solve them effectively.
ByPlayvox Team
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Everyone’s talking about the importance of a customer service culture. Leaders like to spend a lot of time creating strategy, which sets out your goals in a logical way.
ByPlayvox Team
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Customer service is about supporting customers, right? Yes, but it can be so much more than that. Customer service can completely change the way people view your company. Your brand, your product, your mission, they all shape a customer’s views before and during their positive interactions. But the second they hit a snag, the reputation…
ByPlayvox Team
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We have all had days in our professional careers where we felt we had too much work and not enough time in the day to finish it all. Toward the end of 2016, a study by Wrike came out stating nearly 6 in 10 employees feel their workloads have gone up. Further, a fifth reported…
ByPlayvox Team
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A contact center can have all the latest software and top-of-the-line technology, but none of that matters if you don’t have the right agents.
ByPlayvox Team
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Whether your contact center is at the top of its game or struggling to reach important KPIs, reevaluating the way you do things and implementing an action plan to improve quality scores is essential to building and maintaining an optimal workforce.
New eBook
Transforming Customer Experience: The Impact Of AI On Contact Centers
