Work From Home: 10 Lessons to Elevate Remote Agent Experiences

Remote work is anything but a novel concept. The COVID-19 pandemic has simply made it a trending topic. It’s easy to feel bombarded by the average run-of-the-mill tips and best practices circulating on the web. But, we have a few new insights to share.

Sutherland, one of the world’s largest BPO outsourcers, is no stranger to managing and optimizing the performance of omnichannel remote customer service and sales teams. With over a decade of experience leading remote teams for some of the biggest brands in the world, they’ve seen and done it all.

Join Charlene Petrie, Sr. Project Manager, Community Management at Sutherland for insight into her 10 lessons learned from managing thousands of remote customer service and sales teams so you can do the same.

You will learn:

• How to manage and optimize the performance of a remote workforce
• Tips for measuring and improving customer service quality for remote teams
• Recognition and rewards strategies
• Just in time training based on real-time performance

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