Maps Credit Union Modernizes the Member Experience on NICE CXone Platform
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Interactions managed annually
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AI enriched interactions per month
Sony Electronics
Sony Electronics’ contact center provides sales and support for a wide range of consumer and professional technology products, and callers are frequently looking for assistance on topics handled by another arm of Sony Group Corporation. As part of a larger effort to take better control of data and customer experience outcomes, Sony Electronics reimagined the top of the customer contact funnel across voice, chat, and SMS.
Kaiser Permanente
Healthcare system Kaiser Permanente’s Northern California pharmacy call center serves 2.5 million contacts annually with questions ranging from shipment status to drug interaction details. Kaiser Permanente looked to NICE to streamline several components of the in-call and post-call experience for customers, agents, and supervisors.
General Motors
General Motors pioneers the innovations that move and connect people to what matters. Headquartered in Detroit, Michigan, with employees around the world, General Motors is a company with global scale and capabilities.