Customer Stories

See how Playvox brings operational excellence to customer service teams of organizations just like yours. From increased efficiency to improved first contact resolution and from better forecasting and scheduling to outstanding customer experiences, we can help.

Playvox WEM allows for easier, more effective work for every employee, everywhere.

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Customer Stories

Recent Stories

Neo Financial Overcomes Business Challenges with Collaborative Solutions, Achieving Remarkable Results

5CA Improved CSAT and Quality Scores with Playvox QM

Freshworks Streamlined Processes and Enhanced Efficiency with Playvox QM

MongoDB Creates Efficiency Through Centralized and Automated Scheduling

SumUp Personalizes Quality and Improves CSAT by 5% in One Year

Angi Drove Over $1M Annually in BPO Cost Savings Through Increased Productivity and Accountability

Playvox Helped Sweaty Betty Save 46 Hours of Team Leader Time Every Month and Reduced Training Times by 50%.

How Afterpay Increased Agent Productivity 30% with Playvox Workforce Management

How Going Improved CSAT Scores by 20% in Less Than One Year

How SeatGeek Reduced Forecasting and Scheduling Complexity by 10X

How Sutherland Improved CSAT and Increased Usage by 200 Times

How Turo Brought Its CS Team Into a Centralized System and Raised Its Calibration Scores to 87%

How Step Up For Students Went Beyond KPI Tracking with Playvox

How Dorm Room Movers Handles Over 25,000 Support Interactions in a Quarter

How Unity 3D Decreased Average Handle Time and Increased CSAT Scores

Playvox WEM allows for easier, more effective work for every employee, everywhere.

Customer Stories

Recent Stories

Playvox WEM allows for easier, more effective work for every employee, everywhere.

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