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Cross-Selling and Upselling in the Contact Center: Industry Successes, Challenges, and Best Practices

As contact centers look for ways to diversify revenue, adding cross-selling and upselling to agents’ responsibilities is a key focus. Playvox recently surveyed contact center professionals about how their organizations employ cross-selling and upselling, and we share those insights in this free eBook.

Cross-Selling and Upselling in the Contact Center Industry Successes, Challenges, and Best Practices

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What’s Inside

  • Top drivers for adding cross-selling/upselling to agents’ responsibilities
  • Overcoming agent reluctance
  • How contact centers expect cross-sell/upsell revenue to change this year
  • The most motivating rewards for achieving cross-sell/upsell goals
  • BONUS: 3 Action Steps for Successfully Implementing Cross-Selling and Upselling