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The Dangers of Forecasting and Scheduling with Spreadsheets

Spreadsheets had their day. Modern service centers require modern solutions.

Spreadsheets may have been the tool of choice for forecasting and scheduling when contact centers were voice-only. Today, agents handle a variety of channels that operate far differently, requiring a more sophisticated approach to workforce management.

We published a new guide that shows you how to retire your spreadsheets in favor of a WFM solution that is digital-first, cloud-native, and intuitive. Take the step to eliminate the time, inaccuracy, and costs of manual forecasting and scheduling.