The G2 Grid® Report for Contact Center Quality Assurance Puts Playvox on Top. Again.
Playvox has been consistently named a Leader since 2021.
Top Rated Quality Management Platform That Unlocks the Potential in Every Employee and Every Interaction
Playvox’s powerfully simple Quality Management (QM) elevates every agent with our flexible, digital-first Quality Management (QM) solution that lets you move beyond basic QA to full QM, so you don’t just identify problems — you fix them. Playvox powers the world’s fastest-growing brands and DX pioneers such as Noom, NuBank, SoFi, Stitch Fix, Freshworks, Angi, Twitter, and Zendesk.
Playvox’s G2 Rankings
Playvox is a Leader in Contact Center Quality Assurance
Playvox has the highest satisfaction score of all Contact Center Quality Assurance providers, according to the G2 Summer 2024 Report.
Why the G2 Report Matters
The G2 Grid Report is the industry standard for ranking which software products have the most satisfied customers and largest presence in the market.
Our Biggest Wins
First in Relationship
From agents and analysts to schedulers and management, we improve the customer experience and boost revenue.
First in Usability
We listen carefully to your needs and ensure our product is intuitive and powerful and exceeds expectations.
First in Results
We see challenges as opportunities. We love helping our customers overcome obstacles, no matter how big or small.
Why Our Customers Love Us
As customer service and experience continues to become more crucial, we owe it all to our happy customers who have helped us be named a leader. At Playvox, we believe in the power of our values – they inform how we interact every single day with our customers.
Don’t just take our word for it. Read what our customers have to say:
“Fast, reliable, analytical, easy to navigate. Also, you can add notes under each scoring parameter to better explain the reason for the markdown and also you can check what are the points that you need to consider to achieve this specific parameter.”
Aly E.
“It is very user friendly, both for team leaders, analysts and agents. It fulfills very well the objective of getting rid of spreadsheets: it allows to automate tasks that were very manual until now. It is very customizable. And its support team is simply top level!”
Celeste P.
“I like the design. It’s simple and efficient. You can clearly focus on your shortcomings and work on it to overcome them. Playvox is constantly seeking ways to enhance the joyful experience from the user’s perspectives.”
Waqas D.
We Celebrate Our Customers’ Success
How a Gaming Company Decreased their AHT from 12 to 14 minutes to under 10
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Playvox Helped Sweaty Betty Save 46 Hours of Team Leader Time Every Month and Reduced Training Times by 50%.
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How Car-sharing company gains consistency in its Evaluations across its BPO contact centers.
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