Playvox Achieves SOC 2 Type II Certification

Playvox Achieves SOC 2 Type II Certification

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Independent audit attests to Playvox’s commitment to data security and privacy

SUNNYVALE, Calif., July 8, 2021 /PRNewswire/ — Playvox, the leading CRM-connected omnichannel contact center provider of workforce engagement solutions, today announced the successful completion of a SOC 2 Type II audit. 

SOC 2 Type II certification is critical for cloud-based providers that routinely manage, process and store personally identifiable and confidential employee, customer, and partner data. The Playvox Suite of cloud-based applications are designed from the ground up for enterprise-grade security, availability and privacy.  The compliance frameworks, internal security policies and procedures, and SOC 2 Type II attestation provides customers with the assurance that their data is secure and reliable.

Playvox applications are designed from the ground up for enterprise-grade security, availability, and privacy.Tweet this

“Our customers entrust us with their business-critical data and transactions,” shares Oscar Giraldo, founder, and CEO of Playvox. “We have an obligation to secure sensitive data with the most stringent and tested frameworks, state of the art technology, and internal policies to instill confidence.”

The threat landscape is evolving as contact centers continue hybrid and remote working.  Playvox is committed to continuing to invest in control frameworks, certifications, and technology including Zero Trust to strengthen security against social engineering and emerging threats. 

Learn more about Playvox security and its workforce management suite.

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About Playvox

Playvox’s powerfully simple workforce engagement management (WEM) solutions transform customer care. We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating tools that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world’s fastest-growing brands. Playvox proudly serves expanding DX pioneers such as Noom, NuBank, SoFi, Stitch Fix, Twitter, and Zendesk. Our agent-empowering suite of scheduling, performance, learning, quality feedback, and gamification lives seamlessly in the modern support operations ecosystem with tools like Amazon Connect, Salesforce, Slack, ServiceNow, and Zendesk. Learn more at www.playvox.com.

Media Contact

Jennifer Waite
Playvox
+1 (267) 981-4242
jwaite@playvox.com

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