13 Easy and Creative Contact Center Rewards and Recognition Ideas
Keeping employees happy and motivated is challenging in any workplace, and agent motivation is especially difficult for contact centers. Although…
Keeping employees happy and motivated is challenging in any workplace, and agent motivation is especially difficult for contact centers. Although…
People are working remotely more than ever thanks to the proliferation of online productivity, communication tools, and of course, the…
If you’re focused on strengthening customer service within your contact center, the first step is to boost your agents’ performance….
You’ve hired quality assurance analysts to help your contact center agents improve their customer service. You’ve introduced them to the…
Customers depend on well-trained, well-informed service agents for a quality experience — and this only happens through effective management.
We all know what’s it’s like to be put on hold for several minutes, wondering how much longer we’ll have…
Quality assurance has the power to transform your call center’s performance and maximize customer satisfaction, but how?
Anyone who has ever made a call to a customer service contact center has heard this recording: “This call may…
Keeping customers satisfied is a priority in every call center, but we all know maintaining high satisfaction rates can be…
When you dive into looking at ways you can improve customer service, the first areas you need to examine are…
New eBook
Transforming Customer Experience: The Impact Of AI On Contact Centers