Unlocking Productivity: Introduction To Workforce Management
When I worked in contact centers, people would ask what I did for a living, and I would say Workforce…
When I worked in contact centers, people would ask what I did for a living, and I would say Workforce…
As a result of the COVID-19 pandemic, many companies have opted for remote work. In the midst of “quiet quitting”…
Maximizing workforce management efficiency through real-time data is an often-overlooked advantage for contact centers. With real-time information, you can make…
FREE EBOOK The Dangers of Forecasting and Scheduling with Spreadsheets Spreadsheets had their day. Modern service centers require modern solutions….
During my career in workforce management, call avoidance was always an issue — regardless of the location of the business,…
When it comes to call avoidance (or, more accurately these days, interaction avoidance), you usually know it when you see…
Customer support teams can get a bad rap. As a contact center leader, you need to break down stereotypes and getting your teams the respect they deserve.
Customer chats are filled with insights into what your customers want and the problems they might be having. But if…
Try a quick web search, and you’ll find pages of content answering the question, “What is WFM?” But while many…
SUNNYVALE, Calif., May 24, 2022 – Playvox, the leading omnichannel contact center provider of Workforce Engagement Management solutions, announced today…
New eBook
Transforming Customer Experience: The Impact Of AI On Contact Centers