How SeatGeek Reduced Forecasting and Scheduling Complexity by 10X
How SeatGeek reduced forecasting and scheduling complexity by 10X SeatGeek is the world’s largest mobile-focused event ticket platform that’s transforming…
Yesterday’s Workforce Management Won’t Meet Today’s Demand
Contact centers can’t keep up with today’s—or tomorrow’s—sky-high customer experience expectations using yesterday’s workforce management tools. For workforce managers who…
Security
List of sub-processors SUB-PROCESSOR NAME PURPOSE LOCATION SCOPE/SERVICES Pendo Product feedback – NPS USA All UserVoice Product feedback – Ideas…
Remote WFM
Leading a remote customer service team has never been easier Playvox is accessible from anywhere. Whether you are managing a…
Motivation
Create winning moments for every employee with Playvox Motivation Increase agent satisfaction by recognizing and rewarding them for delivering exceptional…
Learning
Equip everyone with the skills to excel from anywhere, any time with Playvox Learning Onboard new team members, introduce new…
Performance
Measure the customer service KPIs that matter with Playvox Performance With at-a-glance visibility to the Customer Service KPIs that dictate…
Coaching
Provide equal access to success with Playvox Coaching High performing and engaged teams are built, day-by-day. Deliver agent performance breakthroughs…
Workforce Engagement Management
Make the most of every interaction with Playvox Workforce Engagement Management Bring out the best in your employees so they…
Workforce Management WFM
Workforce Management (WFM) built to get operations under control — quickly and efficiently Omnichannel Workforce Management (WFM) doesn’t have to…