Quality Management
Understand what drives exceptional experience with Playvox Quality Management Elevate every agent with our flexible, digital-first Quality Management (QM) solution…
Partners
Partnering for success When you succeed, we succeed. We are a customer-obsessed, people-first, and proudly diverse company. Join the Playvox…
Salesforce
See faster CX improvements with Playvox and Salesforce Streamline your WFM and Quality Management efforts by fully integrating with Salesforce…
Kustomer
Playvox Quality Management for Kustomer Improve Quality Assurance, Coaching, Learning, and agent Performance for Kustomer interactions so that your team…
Amazon Connect
Provide superior customer service at a lower cost by integrating Amazon Connect with Playvox WFM. Amazon Connect is a strategic…
How Unity 3D Decreased Average Handle Time and Increased CSAT Scores
How Unity 3D decreased average handle time and increased CSAT scores Unity 3D is a global software development company that…
Top Ten Characteristics of a Winning QM Form
Webinar Top Ten Characteristics of a Winning QM Form An essential component of quality assurance, agent monitoring should be designed…
Delivery Hero SE Scales Customer Support Globally while Reducing Quality Risk with Playvox
SUNNYVALE, Calif., Aug. 31, 2021 /PRNewswire/ — Playvox, the leading workforce engagement management solution for digital customer care, announced that Delivery Hero SE, the…
CX Megatrends to Watch in 2022
Webinar CX Megatrends to Watch in 2022 With the first half of 2021 behind us, we’re looking ahead to 2022 …
Playvox Names Louis Bucciarelli as CEO To Lead Accelerating Growth
Oscar Giraldo to Drive Business, Technology, and Customer Innovation SUNNYVALE, Calif., Aug. 10, 2021 /PRNewswire/ — Playvox, the leading workforce engagement management solution…