Playvox Achieves SOC 2 Type II Certification
Independent audit attests to Playvox’s commitment to data security and privacy SUNNYVALE, Calif., July 8, 2021 /PRNewswire/ — Playvox, the leading CRM-connected omnichannel contact center provider…
Facing CX challenges? WEM Solutions Can Deliver Huge Results
FREE FRAMEWORK Facing CX Challenges? WEM Solutions Can Deliver Huge Results A Workforce Engagement Management (WEM) solution is the game-changer…
3 Action Steps for Successfully Implementing Cross-Selling and Upselling
Are your customer service representatives (CSRs) cross-selling and upselling relevant products and services to your customers? If they aren’t, you’re…
Quality Management for Digital Customer Service and Support
Webinar Quality Management for Digital Customer Service and Support As the pandemic forced workers out of offices and into work…
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AI-infused solutions powering exceptional experiences What happens when you combine your contact center technology with Playvox’s real-time AI-infused forecasting and…
Workforce Management Software: How To Choose The Right One
Workforce management software isn’t exactly a magic pill for contact centers helping to drive business success, but it’s definitely a…
How Quality Assurance Can Save You in the Long Run
Are your call center agents fully prepared and offering the best possible care for your customers? You have likely heard…
Voice of the Customer: Your Secret Weapon to Strengthen Customer Service
The foundation of a successful business relies on its customers. Simply coasting through without hearing feedback from them will most…
4 Creative Ways to Improve Your Customer Service QA Program Today
Customer experience is more than a trendy buzzword these days – it’s a customer service necessity.
8 Benchmarks To Improve Your Live Chat Metrics
A live chat system gives customers direct access to help and service, wherever they are. Another bonus: Customers can multitask…