How To Do Quality Assurance Calibration To Assure Accuracy
Preparation is key for effective quality assurance calibration. If you just drop your QA analysts in at the deep end…
6 Fun Call Center Soft Skills Training Material And Activities
According to a study by CCW, training is the No. 2 priority for contact centers in 2018, as they believe…
7 Simple Tips To Give Quality Feedback In Your Call Center
As a contact center manager, one of the most important parts of your job is providing feedback. Regular quality feedback…
Quality Assurance for Zendesk: Improve Your CX With QM
Are you looking for quality assurance for Zendesk? We all know the importance of good, consistent customer service. In a…
How To Manage A Heavy Workload Effectively Without Increasing Staff
We have all had days in our professional careers where we felt we had too much work and not enough…
9 Ways to Show Your Call Center Employees Some Holiday Love
The holiday season is upon us once more. It’s a time for giving and showing appreciation, making it an ideal…
The Secret to Training a Multi-Generation Call Center
Leading a contact center workforce with agents whose ages vary widely can be a challenge. You know it, and your…
6 Great Call Center Recruiting Strategies
Contact centers need candidates who can multitask, problem-solve, work reliably, and work flexible shifts, as well as use their technical…
