Boost Agent Morale with These 6 Strategies
Let’s face it — no one contacts your contact center to tell the person who answers the phone, text, or…
Contact Center AI: How It Can Transform Your CX
Infusing artificial intelligence (AI) into processes is top of mind for business leaders and managers in all industries and across…
The Power of Recognition: How to Motivate Agents Authentically
Think about the last time you reached out to a contact center for one of the services or products that…
Reduce Costs by Improving Agent Experience
FREE EBOOK Control Contact Center Costs by Improving Agent Experience Workforce compensation is the biggest line item in your contact…
Building the Agent Experience Innovation Center
Webinar Building the Agent Experience Innovation Center Improving agent experience in your company could seem challenging and expensive, but focusing…
Playvox Announces Partnership Integration with Five9 to Create Exceptional Experiences for Customers and Agents
Playvox’s full suite of Workforce Management solutions now available on the Five9 CX Marketplace SUNNYVALE, CA, February 27, 2024–Playvox, the leading…
AI In Quality Management: A Game Changer For Contact Centers
Artificial intelligence (AI) has permeated many aspects of our work and personal lives. From driving assistance to data analysis to…
Identifying And Cultivating Top Talent In Your Contact Center
In an economy that’s pitched more than a few curveballs over the last five years, retaining and growing a loyal…
Workforce Management for Call Centers: What You Need to Know
Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth….
Cracking the Code: How to Identify and Address Agent Disengagement
FREE EBOOK Cracking the Code: How to Identify and Address Agent Disengagement Agent engagement is built on agents’ well-being, development,…
