Building a Culture of Happiness in Your Contact Center
FREE EBOOK Building a Culture of Happiness in Your Contact Center Learn the keys to fostering and maintaining a positive,…
Leverage an Integrated, AI-powered Contact Center with Dialpad and Playvox Workforce Engagement Management (WEM)
Leverage an Integrated, AI-powered Contact Center with Dialpad and Playvox Workforce Engagement Management (WEM) Dialpad helps you build better customer…
Top Call Center Efficiency Metrics And How To Improve Them
Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center…
How to Sell to a CFO: 7 Proven Tips for Contact Center Leaders
In challenging economic times, organizations need to get creative and pragmatic with cost cutting, expenditures, and revenue generation. As “do…
Call Center Workforce Management Metrics: How To Measure And Improve Performance
For just about any business or department, metrics are crucial to measuring performance. For the typical contact center, metrics are…
Call Center Productivity
Call Center Productivity Book a personalized demo with a Playvox expert What Is Productivity In A Call Center? Call center…
Why A Digital Contact Center Is Essential for Meeting Today’s Customer Expectations
When I lived in Colombia, it seemed as if there were fruit stands on every corner. Some fruit sellers would…
Moving To A Cloud Contact Center: Preparation Is Key
While it might seem like just about everything is in the cloud these days, many contact centers still haven’t taken…
The Top 4 Contact Center Trends To Boost Performance And CX
Contact center trends can directly impact success. But in an industry — and world — evolving at lightning speed, it’s…
Playvox Named Leader in G2 Spring 2023 Grid Reports for Contact Center Quality Assurance (QA)
Playvox Quality Management recognized as number one worldwide SUNNYVALE, Calif., – April 6, 2023 – Playvox, the leading provider of…
