Combatting Contact Avoidance and Creating the Right Policy To Manage It
FREE EBOOK Combatting Contact Avoidance and Creating the Right Policy To Manage It Every contact center needs a call avoidance…
Ask the Experts: How to Prepare Your Contact Center for 2023
Webinar Ask the Experts: How to Prepare Your Contact Center for 2023 Among the bright spots of 2022, we can…
Why Your Contact Center Needs A Remote Work Policy
If your contact center is like most, you probably have a robust set of guidelines that document your procedures, detail…
How to Manage a Remote Contact Center Now: 6 Best Practices
The end of summer signals a familiar and important pivot. For many remote contact centers, it’s time to shift into…
Creating A Strong Remote Work Policy For Your Contact Center
FREE EBOOK Creating A Strong Remote Work Policy For Your Contact Center Contact center employees want to work remotely. An…
5 Ways Contact Center Managers are Adapting to Remote Work
Want to retain your agents? What about attracting new ones for your open positions? While these might be rhetorical questions,…
Customer Service Technology: Intelligent Tools, Augmented Agents & Enhanced Experiences
Wednesday, September 07, 2022, at 12:00 PM EDT
Playvox Survey: More Than Half of Agents ‘Extremely’ or ‘Very Likely’ to Leave a Job Without a Remote Work Option
Sunnyvale, Calif. – Aug. 30, 2022 – Contact centers successfully shifted to remote work during the pandemic and agents quickly…
6 Smart Reasons to Offer Remote Work in Your Contact Center
Here’s an alarming statistic: More than half (56%) of contact center agents say they’d think about leaving their jobs if…
5 Key Service And Support Center Trends
FREE EBOOK 5 Key Service And Support Center Trends The Reshaping of the Contact Center Five service trends are driving…