Sharpen’s cloud-native contact center platform simplifies every interaction and creates synergy between customer and agent-led experiences—enabling quick and efficient resolution across voice, digital, and self-service channels. By integrating with Playvox WFM, you will improve agent productivity and customer experience across voice and digital channels with the all-in-one, AI-powered service center.
Playvox Workforce Management (WFM) ROI Calculator
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Playvox WFM will drive exceptional experiences with real-time visibility into your business. Built for the modern omnichannel contact center, Playvox WFM integrated with the Sharpen contact center platform will provide:
- AI-driven forecasts to identify and assess future workloads across channels
- Insight into long-term resourcing needs and manage short-term schedules for your agents
- Automatically assign agent shifts based on incoming workloads, to ensure supply meets the demand with a keen eye on productivity, adherence, and customer delight
- Drill-down reports with real-time data into key measures like productivity, adherence, occupancy, service levels, workstreams/queues, scheduled tasks, forecasts, and more.
About Sharpen
As your partner in performance, productivity, and empowerment, Sharpen delivers better outcomes: better outcomes for customers, agents, and your business. Our AI-powered cloud contact center platform is intentionally designed and masterfully engineered for a seamless, intuitive experience across the board for a CX difference you can see—and feel. Visit sharpencx.com to learn more.
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