Leading a remote customer service team has never been easier
Playvox is accessible from anywhere. Whether you are managing a remote, hybrid, or in-office team, Playvox Workforce Engagement Management makes it simple to elevate the employee and customer experience, regardless of location
Creating a thriving remote workforce.
A single view for every employee, everywhere.
WFM gives you a real-time view across every agent and channel. You forecast, schedule, manage adherence, and keep your plan on track no matter where the work is done.
Reward successes of any employee, anywhere.
Recognize your team members with digital badges, earn Karma Points to spend in a customized online store, and share accomplishments and recognition on a community wall.
Equal access to development opportunities.
Playvox unlocks equal access for all, so your QM and development teams don’t miss a beat. Assess, acknowledge, calibrate, and coach skill gaps with the same experience everywhere.
Remote workforce solutions for the digital world.
Elevate all employees.
Deliver exceptional work experiences daily, through more effective growth and development that’s equally accessible to every employee, everywhere. CX operations mastery just got easier.
Foster connectedness.
With Playvox, agents have a community wall to give kudos, exchange ideas and ask questions. Like a virtual water cooler, build connectedness regardless of work location.
