9 Ways a Collaborative Culture Benefits Your Contact Center
Teamwork, sharing knowledge and best practices feed company culture. According to a white paper from the UNC Kenan-Flagler Business School,…
How Gamification Can Help Call Centers Operate More Efficiently
At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors…
Implementing Cross-Selling and Upselling in Your Contact Center
FREE EBOOK Implementing Cross-Selling and Upselling in Your Contact Center To boost revenue and strengthen the customer experience, contact centers…
How Afterpay Increased Agent Productivity 30% with Playvox Workforce Management
How Afterpay increased agent productivity 30% with Playvox Workforce Management Afterpay is an Australian fin-tech company operating in the United…
Work-Life Balance for the At-Home Agent: 7 Ways to Encourage Healthier Habits in a Post-Pandemic Workplace
Like most of you, I’ll never forget where I was the night the world shut down. I was performing at…
Agent Engagement: Why it Matters and 6 Ways to Nurture it
In a world where customer experience is a key to business success, contact center agents play an important role as…
Why We Use AI in Playvox WFM (and How It Improves Contact Center Metrics)
Making optimal use of your contact center workforce is one of the biggest challenges for any contact center leader. Balancing…
A Game-Changing Choice for Your Hybrid Contact Center Workforce
FREE EBOOK Considering a Hybrid Contact Center Workforce? Here’s Why You Need the Cloud As contact centers embrace how our…
The Right WFM Tools Quickly Boost Contact Center Performance
The right WFM tools can mean the difference between a business that flourishes and one that flounders. While it may…
12 Signs Your Contact Center Needs a WEM Solution
How to Know if You Need a Workforce Engagement Management Solution: Answer These 12 Questions A spring 2021 article on…
