How to Structure Your Customer Service Team
Customer experience is one of the most important differentiators among brands — a positive customer experience helps brands stand out…
5 Most Effective Types Of Quality Assurance Reports
Reporting is a key part of a transformative quality assurance program. Effective QA reports empower you with different types of…
8 Steps To Create A Quality Assurance Program From Scratch
If your company is growing quickly, it’s crucial to build a sturdy foundation as you scale your customer service support…
Culture of Candor: How Honest Feedback Boosts Productivity
In successful organizations, there is a candor imperative. We expect uncompromising honesty from our team members, and, in theory, we…
Call Reduction Strategies for Better Channels and CX
Let’s face it: waiting on hold for customer service doesn’t lead to a good experience. We’ve all been down that…
Creating Personalized Customer Journeys with AI
Nearly 75 percent of consumers expect a personalized customer journey when interacting with companies, and even more get frustrated when…
Playvox Joins the AWS Partner Network to Bring Workforce Engagement Management Solutions (WEM) Solutions to the Global Network
New partnership brings full suite of WEM solutions to trusted network SUNNYVALE, Calif., July 16, 2024 — Playvox, the leading…
Multichannel vs Omnichannel Support: Mastering the Transition
Working in the contact center space, you likely hear multichannel vs omnichannel thrown around a lot. Though there are similarities…
Crafting Your Workforce Engagement Management Soundtrack
What songs would you include if you had the chance to create the soundtrack of your workforce engagement management (WEM)…
Timely Customer Service: 7 Tips To Get It Right
To say that today’s world is “fast-paced” would be an understatement. Whether they’re accessing instant streaming content, same-day delivery, or…
