Succeed In Uncertain Times: Building a Business Case for WFM
FREE EBOOK Succeed In Uncertain Times: Building a Business Case for WFM The right WFM solution makes the difference between…
Responding with Empathy: 20 Ways to Show Stressed Out Customers You Care
These are difficult times, and our anxious customers need us more than ever. Some of them need help with a…
Playvox Expands Workforce Management Capacity Planner: Cost-Cutting Solution Fuels Organizations Worldwide to Hire More Efficiently and Accurately
SUNNYVALE, Calif. — Nov. 21, 2022 — Playvox, the leading provider of Workforce Engagement management (WEM) solutions for the digital-first and…
How to Better Tag Your Zendesk Customer Interactions
Accurately tagging your customer interactions in Zendesk is more important than you think. Learn more about how and why tagging customer conversations matters.
Transforming Quality Management with AI
Playvox Announces AutoQA Whether you work in what is called a contact center, customer support center, or customer experience center,…
Playvox Announces AutoQA to Transform Quality Assurance with the Power of AI
Playvox Announces AutoQA to Transform Quality Assurance with the Power of AI SUNNYVALE, Calif., – September 19, 2022 – Playvox,…
Playvox and Squaretalk Partner to Optimize Customer Experience
Jerusalem, ISRAEL – September 15, 2022 – Squaretalk, a major cloud center software provider, announced its partnership with Playvox, the…
What is Customer Sentiment Analysis — and Why is it Important?
Words matter, but language is complex and often left to interpretation. That’s especially true in your contact center, where millions…
Playvox Brings Digital-First Solutions to the Telarus Partner Network
Sunnyvale, Calif. – Aug. 15, 2022 – Playvox, the leading omnichannel contact center provider of Workforce Engagement solutions, announced today…
Jenne Cloud Services Brokerage Partners with Playvox and Expands Market Reach
AVON, Ohio–(BUSINESS WIRE)–Jenne, Inc. today announced that Jenne Cloud Services Brokerage has partnered with Playvox, the leading CRM-connected omnichannel contact center…
