3 Easy Ways To Improve Schedule Adherence
There’s a lot riding on your contact center schedule. Does it have enough coverage for each channel? Does it meet…
Three Steps To Creating A Winning Customer Experience Strategy
FREE EBOOK Three Steps To Creating A Winning Customer Experience Strategy As a contact center leader, you need to define…
Flipping the Script: Turning the Great Resignation into the Great Retention
Webinar Flipping the Script: Turning the Great Resignation into the Great Retention According to Salesforce, 71% of customer service agents…
Keeping the Service Heart of the Business Beating Strongly
FREE EBOOK Keeping the Service Heart of the Business Beating Strongly Get the definitive guide to optimizing your contact center’s…
Playvox Unveils Dynamic Capacity Planner at SWPP Annual Conference
SUNNYVALE, Calif., April 4, 2022 – Playvox, the leading CRM-connected omnichannel contact center provider of Workforce Engagement Management solutions, is…
Playvox Steps Up Customer Service Efficiency for SoFi
Playvox adoption increased by 30 percent due to its rapid time-to-value and unique actionable insights. SUNNYVALE, Calif., March 9, 2022 /PRNewswire/ — Playvox,…
Coaching: Tips and Tricks to Make it Effective
Tuesday, February 15, 2022 at 1:00pm EST
TravelPerk Delivers Excellent Customer Service with Playvox Workforce Engagement Management
SUNNYVALE, Calif., Dec. 8, 2021 /PRNewswire/ — Playvox, the leading CRM-connected omnichannel contact center provider of workforce engagement management solutions, announced that TravelPerk, the…
Why Sweaty Betty Doesn’t Sweat Quality Management
Born and bred in the heart of London, Sweaty Betty, the women’s activewear company, was forced to navigate COVID-19 restrictions…
Playvox Helped Sweaty Betty Save 46 Hours of Team Leader Time Every Month and Reduced Training Times by 50%.
Playvox Helped Sweaty Betty Save 46 Hours of Team Leader Time Every Month and Reduced Training Times by 50%. Sweaty…
