3 Contact Center Decisions That Drive Profitable Customer Experiences

Leading a contact center is a constant exercise in balancing resources and demands. Do staffing levels adequately match incoming volume? Are employees engaged and customers satisfied? Is the contact center delivering a financial and strategic benefit to the business? The dynamics are ever-changing and the complexities are always increasing.

Thriving in this environment requires an appetite for evolution and an intentional approach to the relationship between the people, process, and technologies in the contact center. You must become expert at making decisions that maximize your resources and minimize your risks. But, where do you begin? Which considerations are most impactful? Join this webinar to find out!

Learn from Jennifer Waite and Justin Robbins, two long-time contact center insiders, as they discuss the three key decisions that enable businesses to deliver greater value from their customer experiences.

You will learn:

• How businesses use Workforce Engagement Management as a growth strategy
• Ways to avoid the most common contact center faux pas
• Ideas on how other contact center leaders are reimagining the customer experience

Your Hosts: