Best Practices in Choosing a Capacity Planning Solution

It’s planning season! Do you have the data and tools you need to provide an accurate forecast for the next 12 months? Join Donna Lightfoot, Product Marketing Manager at Playvox, to discuss what you need to know for successful capacity planning. She will review common challenges in capacity planning across an omni channel contact center, the most important metrics that you need to plan accurately, and things you should look for if you need a capacity planning solution.

You will learn:

• Common challenges in workforce capacity planning
• Metrics that you will need to accurately plan staff
• Things to look for when choosing a capacity planning solution

Your Hosts: