Five Tips To Help Find Hidden Costs in Your Contact Center

Time well spent powers exceptional organizations. Investing in the right resources, hiring the right talent, and directing your people to make the most of their time will build high-performing teams and increase your business’ productivity and efficiency.

Join Donna Lightfoot, Product Marketing Manager at Playvox, as she explores the hidden costs of contact center operations. She will discuss the importance of time management, detail how to encourage work-life balance, and review contact center daily routines that might affect employees’ productivity.

Sign up for our next webinar to gain practical recommendations to help your contact center team work smarter (not harder) to improve customer experience.

You will learn:

• Tips to identify and reduce hidden costs in your contact center processes
• The importance of data reconciliation, streamlining processes, and ensuring consistency
• How agent motivation impacts productivity
• The Metrics that matter most

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